Terms of Service

Please read this Agreement carefully as it governs your use of the Connacht Whiskey Company website – connachtwhiskey.com – (the ‘Site’). By continuing to use the Site you are agreeing to the terms set out below and are confirming that you are above the Irish legal age to purchase which currently stands at 18 years of age. Persons under the legal age to purchase alcohol in Ireland are not permitted purchase, receive, or subscribe to any goods or services from this site.


The Site is owned and operated by the Connacht Whiskey Company Ltd. (Company No: 563502), VAT Reg. No. IE3244167FH, whose registered office is at Belleek, Ballina, Co Mayo, Ireland hereinafter “the Company”)

Head Office General Email: accounts@connachtwhiskey.com
Head Office Telephone: +353 967 4902


All material including any intellectual property in it displayed on the Site (“Content”) belongs to the Company or its suppliers. The Site gives you the right, for your own personal or non-commercial purposes only to (1) retrieve and display the Content on your PC screen; (2) print individual pages on paper; (3) store individual pages in electronic format. You may not store any Content on any server or other storage device connected to an external network or make any other use of the Content.

You may not, without prior written permission given by the Company within the previous six months, (1) redistribute any of the Content or supply it to other people; (2) remove the copyright or trade mark notices from any copies of Content made under this Agreement; (3) create a database in any form (including electronic or structured manual form) by downloading, copying and storing all or any of the Content; (4) except as expressly set in this Agreement, modify, reproduce or in any way use any of the Content.


We are extremely proud of our high-quality brands, products and marketing. That pride goes hand in hand with a deep sense of responsibility and respect for the global communities that we serve and the individual consumers who enjoy our products. As part of our commitment to responsible marketing, we comply with the social responsibility policies established by DISCUS (http://www.discus.org/ ) – the Distilled Spirits Council for the United States and spiritsEUROPE (http://spirits.eu/ ) – the European representative body for producers of spirit drinks, which set out the principles we maintain in all of our sales and marketing activities, including advertising and promotional programmes.


The prices for goods displayed for sale on the Site are as set out on the Site and are inclusive of relevant VAT and Duty at rates valid as of time of purchase. Where additional charges are made for delivery, they are clearly displayed.

By completing and submitting the electronic order form on the site you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

By making that offer to purchase goods, you are also authorising the Company to deduct the amount from the card or payment method provided. We will confirm acceptance of your order by email, stating that the goods ordered have been dispatched. This confirmation will be sent to the email address you provide on your order details. Whether or not you receive an email, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion. Where we are unable to fulfil part or all your order, we will contact you and arrange to refund that amount to you.

In the case of a web order being of over €2000 (inclusive of postage) we will ask for payment via bank transfer and any credit card payment already made will be refunded. This may cause a slight delay to delivery times but is a necessary security measure.


The Connacht Whiskey Company website offers a delivery only in Ireland, service through third party logistics providers.

Goods must be ordered by and received by a person 18 years of age or older (or persons of the requisite minimum legal age for ordering alcoholic products in the place of the order).


You can cancel your order, but this must be done in email within 12 hours of purchasing.

If the product has been delivered, you must return the product to us for it to be cancelled and you will be reimbursed. Simply contact us by phone on +353 967 4902 or email accounts@connachtwhiskey.com. To help us assist you as quickly as possible please quote your order reference number.

You are entitled to a cooling-off period of 7 working days, which begins on the day after you receive delivery of your order. During the cooling-off period, you may cancel your order for any reason and provide notification to the Company that you will be returning the product and accept to pay the cost of returning the product. Refunds will only be issued including shipping costs if they were delivered in error, defective or severely damaged. Upon cancellation, we will make the necessary arrangements to facilitate the return of the order and will reimburse you within 14 days. While we are more than happy to help if you wish to return goods that are not faulty or damaged you will be responsible for any costs incurred in returning the goods.

Please note for certain products that we have marked on the Site as: ‘Warning these bottles may leak when shipping, therefore, shipping is at the buyer’s risk’, refunds for damages will not be issued. The decision of the company in this regard is binding.

We work hard to ensure that our goods arrive at your door exactly as they left ours. Unfortunately, accidents can happen. In the unfortunate case of goods becoming broken or damaged in transit, we will offer the choice of either a replacement or a full refund including any delivery costs incurred.

Refunded orders must be returned in the original packaging and in good condition for the refund to be granted.

In some cases where products have been bought at auction, the product might not be new and in 100% perfect condition so please take this into consideration. No refund or compensation will be given in such cases.

Images on our website are there for illustration only and might not be an exact representation of the product – for example auction products, discontinued products, batch numbers, vintages – these are all subject to change. We will do our best to inform you if this is the case.

Errors sometime occur. If a product is displaying incorrect details such as batch number, wrong alcoholic strength or if the label is different version, we will not be held responsible for any such errors and will not be able to offer a refund or replacement. If you are in any kind of doubt, if you require a specific batch, series number, cask strength or single cask item then please double check with us before ordering.


We are committed to protecting the personal data of anyone who uses our website. The information that you provide about yourself to the Company will only be used by us in accordance with our Data Protection Policy which is published on the Site or available to you if you request the same from us.


In endeavouring to improve the Site and services offered, the Company always reserves the right to make changes to the Content, including these Terms & Conditions. Prices and products are subject to change without notification. You will be subject to the policies and Terms of Service in place at the time of your visit to the Site.


There is no specific time limit applying to your access and use of the site. However, the Company reserves the right to suspend or terminate your access and use at any time. It may exercise this right with or without notice.

You may not assign, sub-license or otherwise transfer this Agreement or your rights of access to the Site.

Failure by either party to exercise any right or remedy under this Agreement does not constitute a waiver of that right or remedy Irish law will apply to this Agreement and both you and the Company agree to submit to the exclusive jurisdiction of the Irish Courts. All contracts that result from the use of the Site are concluded in English.

Relevant legislation governing these Terms & Conditions, incudes the Sales of Goods (Supply of Services) Act, 1980, the Consumer Information Act, 1978, the Electronic Commerce Act, 2000, the EU Directive on Distance Selling, SI 207 of 2001 and SI 68 of 2003, the Data Protection, Act 1998, the Data Protection (Amendment) Act, 2003 and the Copyright & Related Rights Act, 2000.

You can contact us using any of the following methods:

  • By Post: The Connacht Whiskey Company, Belleek, Ballina, Co. Mayo Ireland
  • By Telephone:  +353 9674902
  • By Email: accounts@connachtwhiskey.com

Copywrite 2021 © The Connacht Whiskey Company LTD